Return & Refund Policy | Furniture Drop
Please Read Our Return & Refund Policy Carefully:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and unassembled with tags, and in its original packaging. Please do NOT throw away the boxes! You will also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Unless otherwise stated, all shipping costs are the purchaser's responsibility.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We reserve the right to assess a restocking fee, up to 20% of purchase price.
You can always contact us for any questions regarding returns and shipping at email@example.com.
How can customers return our products?
- Customers can return our products by mail or at a kiosk.
How will customers obtain the return label?
- For defective products: Download/print.
- For customer remorse: It is the customer's responsibility.
Is there a restocking fee?
- 20% restocking fee.
What are the product conditions for returns?
- We accept returns for products that are in "New" condition.
Circumstances in Which We Offer Returns & Refunds:
If you discover that your order is flawed, please contact us via mail at firstname.lastname@example.org and provide photos of the wrong product. We will then provide a return shipping label. Once it is in transit, we will promptly ship a replacement product.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Do not attempt to assemble any items with damages!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We only exchange products if they are defective or damaged. If you need to exchange your product for the same item, please contact us via mail at email@example.com. We will process the exchange at no cost to you.
Change of Mind:
Change of mind is not acceptable. No return or refund will be processed. Please note: Color, size, and texture.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds (if applicable):
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale Items (if applicable):
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
We do not currently offer refunds if your item was a gift.
Ship Returns To:
3711 East Patience Boulevard,
Dallas, Texas 75236,
For further inquiries:
If you have any further questions, please feel free to contact our customer service team:
- Phone: +1 (407) 744-0110
- Email: firstname.lastname@example.org